Airtel rolls out its COVID support services on all of its digital platforms. They have rolled out a range of Covid support initiatives for customers by leveraging its digital platforms.
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Airtel has integrated an easily accessible bouquet of Covid support resources and related information in the Airtel Thanks apps Explore section.
- Covid SOS: Covid SOS aggregates verified and updated contacts for important supplies such as medicines, oxygen, plasma donors, ambulance, hospital beds (regular, O2, ICU), and testing centres. According to Aitel, with a few clicks, the platform connects users to these service providers/resources and tries to ensure that users do not have to waste precious time to access this data. All the information available on Covid SOS is painstakingly verified by their teams. The platform is powered by Airtel IQ.
- Cowin: Airtel Thanks users can also book a vaccination slot for themselves through the app. With the Cowin platform APIs integrated with the Airtel Thanks app, information on nearest vaccination centres and available slots are updated on a real-time basis.
Users would just need to download the latest version of the Airtel Thanks app. The app is available on both the iOS and Android platforms. Once that’s done, they would need to login and then, go to the Explore section and click on the Covid support banners to access relevant resources.
Addiontially, the business of all sizes can set up FREE Covid Helpline for their employees within two minutes with Airtel IQ – a cloud communication platform. Airtel is giving 5000 minutes with each Helpline account so that businesses can stay connected with their employees and organize their efforts. This feature is particularly useful for medium to small-sized companies who can set up a secure helpline instantly without any in-house telco infrastructure.
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