Nowadays, smartphone manufacturers are concentrating on their customer service by launching Exclusive Service Centres. And, also by opening Experience Centres so that people can check online only devices before buying them. Today, Huawei officially launched 17 exclusive service centers across India in order to further strengthen their after sales services for their mobile handsets. This is in line with Huawei’s strategy to provide a consumer centric after sales experience to all their customers.
These new Exclusive Service Centers will provide first-class support and repairs for Huawei/honor devices exclusively. These centers will ensure less waiting and faster turnaround time with guaranteed quality repair. Equipped with the best in class amenities, these exclusive service centers are manned by Service Personnel’s providing professional, dedicated one-stop service for customers, through strict trainings and certification requirements.
Other than handsets repair, replacement, hardware and software check and updates, Huawei exclusive service centers will also provide appointment booking, free recycling of your waste mobile phones and other electronics products and special service for the selected model user (VIP Services).
Mr. P Sanjeev, Vice President Sales, Huawei India-Consumer Business Group, said, “A great product is not enough to build a strong brand. To ensure consumers are fully satisfied with your product in case of issues, the brand needs to have a very robust and great after sales services. That is how trust is built towards a brand. At Huawei, we always believe in putting the customer first. As customer satisfaction is one of the most important aspects, with the launch of these Exclusive Service Centers we can now assure best in class after sale services to our consumers. Huawei will continue to invest in building a strong foundation of world-class service centers offering additional piece of mind to our customers.”
For the digital users, Huawei has also launched an app called ‘HiCare’ which allows customers to register their device, find nearby service stations, schedule a call back or opt for an online chat to fix their issues. The HiCare App comes pre-loaded on both Huawei & Honor devices and can also be downloaded via Google Play store. The app also provides customers with tips to better manage their devices.
These exclusive service centers are located in Bangalore, Chennai, Cochin, Indore, Pune, Mumbai, Ahmedabad, Jaipur, Delhi, Gurgaon and Ludhiana. Apart from these Huawei also has 250 authorized service centers.
