Clickatell launches on-demand customer care platform- Clickatell Touch

Enterprise mobile messaging pioneer Clickatell today unveiled Clickatell Touch, to transform the entire customer service experience for companies and their customers by bringing one-touch, on-demand mobile customer service to enterprises everywhere.

The new Clickatell Touch platform delivers a complete, end-to-end enterprise platform that connects consumer chat with business operations. Touch runs in the cloud and works with enterprise infrastructure of every stripe. The platform seamlessly deploys across contact centers and integrates with existing enterprise CRM, ERP and support solutions, including Salesforce, Zendesk, SAP and Microsoft Dynamics.

Features:

1. Touch chat platform enables businesses to seamlessly manage multiple customer conversations in parallel. Our enterprise chat application provides 360-degree views of customers, chat forwarding, multi-agent to customer chat, markups, bot chat assistance and many other enterprise features that drive customer engagement happiness.
2. Touch cards are customizable mini-applications that bring everyday transactions like appointments, estimates, purchases, invoices and more into the chat stream as simple and convenient self-service interactions.
3. Touch Business rules engine intelligently integrates Touch with your existing on premise and cloud-based enterprise CRM, ERP, support and business applications to leverage customer data and deliver personalized experiences.

Clickatell Touch replaces outdated support methods with real-time communication and intelligent workflow automation that brings an end to the current call center experience of complicated phone trees and dropped calls.

“We can use a mobile phone to summon a car with a single touch of a button and we believe it should be just that easy for customers to connect with brands,”said Deon van Heerden, CEO of Clickatell Messaging. “The world has moved from mobile first to mobile always. With Clickatell Touch, big brands can set up shop in the palm of a customer’s hand.”

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