Mobile phone company Wickedleak Inc has entered into key agreements with logistic firms Gojavas (Arm of Jabong) and DTDC to provide door-to-door delivery and repairing service for its Wickedleak wammy smartphones customers.The customers will receive their serviced phone within 24 hrs-48 hrs from Wickedleak.
“We are working on the experience side of Wickedleak customers. Besides product quality, we will provide services to customer at their doorstep in 2400+ Locations which 103 Cities Spread across India.
“They will not have to go to service centre for getting their phone repaired. This is first of its kind service by any handset company is providing in India,” Wickedleak founder and Director Aditya Mehta.
He said the company is in process of expanding its portfolio of Wickedleak Wammy smartphones to eight new models in the price range of Rs 10,000-25,000 in the coming year.
The company has earmarked investment of around Rs 5 crore to upgrade after sales service during first half of 2014, he added.
“We have recently entered into strategic agreements with Gojavas and DTDC to provide reverse and forward logistic to Wickedleak customers. This kind of value added services is to boost trust among our customers. We are in talks with two leading ITes companies of the country to provide technical support over phone as around 80 to 85 per cent problem can be resolved,” Mehta said.
Wickedleak’s Business head Mohit Kala said the company is going to expand its core engineering centres from one to four this month and aims to have such facilities in all states by Mid 2015.
“Our new core engineering centres will be operational by January 15. In second half of this year, we will look at setting at least one such centres in every state. This will increase the pace of our service,” Mohit Kala said.
He said the company is also working to set up collection centres which will accept handsets of customers who do not reside in the 2400+ Locations and 103 cities where WICKEDLEAK smartphones will be sold. “The collection centre will be operational in next two months,” Mohit Kala said
